Would you like to know what your customers really think about the quality of your products and services at your restaurants?

Some restaurants use quality survey cards to get customer feedback. This approach has proven not to be completely reliable (when was the last time you filled out a survey?). Usually, a survey is completed when something seriously wrong has happened and the customer uses the survey to complain. Well, at least, you know when something has gone wrong, but wouldn't you like to have a method to prevent things from going wrong?

How can JER Quality Enterprises, Inc. help you?

We provide independent assessments of companies to determine if your products and services are meeting their customers expectations. Personnel from JER Quality Enterprises, Inc. will visit your facility and pose as real customers without the knowledge of your employees. The quality of each service will be rated as well as the quality of the product and cleanliness of the facility, using proprietary checklists. A detailed, written report will be provided to management with recommendations for improvement.

JER Quality Enterprises, Inc. provides a unique blend of experience and expertise in quality, food preparation and the food and beverage industry. Collectively, our staff has over 60 years experience.

American Society for Quality - Certified Quality Auditor

Certified ISO 9000:2000 Trainer